Designing experiences that make complex SaaS simple.
SMS as a modality
Rebuilding how workflows behave so agents that could only talk by voice can reach customers over SMS.
SalesAi 2026
Full platform Redesign
Shipping an end-to-end redesign — light to dark, onto a new design system — without quality eroding on the way out the door.
SalesAi 2025
Jobs — bids executed and payment collected
Extending the model from a one-time bid to a schedulable job, designed for the technician rather than the homeowner.
ResponsiBid 2024
Bids — proposals
Simplifying a self-serve quote that had grown organically, so more homeowners finish it on their own.
ResponsiBid 2022
About me
makayla smith
I have been a UX Designer for 4 years now, and love solving problems for users! I find joy making complex processes feel simple.